A clear next step when you need help.
Contact us with your order reference and a short description. We will use the agreed configuration to understand the issue.
Technical support
Include the product reference, photos and the circumstances in which the issue appeared. If the equipment is not behaving as expected, stop using it and contact the team responsible for the machine’s installation.
Before returning a kit
Contact us before dispatching equipment so the return destination and handling can be agreed. Do not use the company contact details as an assumed return address.
Custom orders & changes
Work and components may be committed to your configuration after approval. The applicable cancellation, change and return terms must be stated before you order. A custom label does not remove mandatory consumer rights.
Warranty & consumer rights
Warranty coverage, periods and the return address are awaiting confirmation for the live store. No warranty duration or blanket exclusion of returns is claimed in this preview. Mandatory rights remain unaffected.
Still have a question?
Describe the machine and the change you want. We will help work through the technical details.